In this guide, you will discover a detailed list of the MPESA charges you will have to pay in 2021.
What is M-PESA?
M-PESA is a mobile money transfer service available in Kenya, Tanzania, DRC, Ghana, Lesotho, Mozambique, Egypt, and India. Also, the service has expanded to Afghanistan, South Africa, Romania, and Albania.
Safaricom rolled out M-PESA in 2007. Since then, the service has changed the lives of millions of Africans by increasing the ease of sending and receiving money and paying for goods and services. Moreover, M-PESA has partnered with banks like the Kenya Commercial Bank enabling users to save and borrow money.
How to Use M-PESA
To register for the mobile money service, you need a Safaricom SIM card and a valid registration document like a national ID, a passport, a foreigner certificate, or a military ID. Next, visit an M-PESA agent to access free registration services.
You can access M-PESA through the Safaricom menu located on the SIM toolkit of your phone or through the Safaricom app. Here are some of the things you can do with M-PESA:
- To send money, go to the “Send Money” option and enter the recipient’s phone number, the amount you wish to send, and your M-PESA PIN.
- If you want to withdraw cash, visit your local M-PESA agent. Tap “Withdraw Cash” on your phone and then type the agent’s number, the amount you want to withdraw, and your PIN.
- To pay for bills like electricity, go to “Lipa Na M-PESA” then select “Pay Bill.” Enter the pay bill number of your service provider, your account number, the amount you want to pay, and your PIN.
- When you want to pay for goods at a supermarket or restaurant, go to “Lipa Na M-PESA” and select “Buy Goods and Services.” Type in the merchant’s till number, the amount you want to spend, and your PIN. Note that paying for goods and services via a till number is free. However, Safaricom charges merchants a one per cent fee of the value of the transaction.
For all M-PESA transactions, users will receive a confirmation pop-up message where they can cancel the transaction if they have entered the wrong details. Additionally, you will receive a receipt message via SMS for every transaction you make. This message will detail the amount you have sent, spent, or received, your current balance, and the transaction charges.
Moreover, you can also use M-PESA to buy airtime for your phone or for somebody else and you can deposit money to your M-PESA account by visiting an M-PESA agent.
What’s more, you can also save and borrow money through KCB M-PESA or M-Shwari, and send money globally using M-PESA Global.
Below, you can find a breakdown of MPESA charges in 2021.
|Min (Kshs.)||Max (Kshs.)||Withdrawal from M-PESA agent||Transfer to unregistered users||Send money to other M-PESA users||Transfer to other mobile money users|
Before the COVID-19 pandemic hit Kenya in March 2020, the maximum amount per transaction was Kenya shillings 70,000 and the maximum amount of money you could transfer to other M-PESA users for free was Kshs 100. Also, the maximum account balance was Ksh 100,000 before the pandemic but Safaricom has increased it to Ksh 300,000.
ATM Withdrawal Charges
|Min (Kshs.)||Max (Kshs.)||M-PESA charges|
Whether you are using MPESA for the first time or are a regular user, it’s always advisable to keep an eye on MPESA charges.