How to Reverse An MPESA Transaction: A Step-by-Step Guide

How to Reverse Mpesa Transaction

Have you sent your money to the wrong number, till number, or paybill number? Don’t worry. In this guide, you will learn how to reverse an Mpesa transaction made to an incorrect number.

How to Reverse an Mpesa Transaction

Being the pioneer in mobile money transfer in East Africa and many other parts of the world, Safaricom has millions of users. They transact via this medium every day.

However, a person is prone to error once in a while. Therefore, Safaricom has set up ways to reverse Mpesa transactions made to wrong numbers.

It is now possible to reverse overturn money sent, withdrawn or even a payment made to the wrong person.

How to Reverse Mpesa Transaction Using the SMS Code 456

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Immediately you notice that you have made a wrong Mpesa transaction, copy past the message or forward it to the number 456.

This will trigger the reversal process instantly. This process is fast and efficient and you will not be charged for the SMS to the code 456. Retrieval of the cash will take the shortest period of time.  

Moreover, Safaricom will get in touch with you and give you the heads up that they have received the request. 

The use of this code is fast and convenient. However, you need to note a few things. It may take up to two hours for the reversal to take place depending on the time of the day. However, if the transaction takes place at night, you will have to be patient until the following morning. However, you are advised to still advised to finish the process within the shortest period possible.

How to Reverse Mpesa Transaction with the Confirm Number Method

After you have keyed in the details of a transaction, Safaricom gives you 25 seconds to confirm whether the transaction details are correct. 

After you press send, a pop-up notification will appear on your screen. If the information is wrong, you are allowed to press any number in order to cancel it.  You will have at least 25 seconds to do this. After that the transaction will go through.

This is the easiest and most convenient method.

How to Reverse Mpesa Transaction by Using an Mpesa Agent

how to reverse an mpesa transaction

After you have made a wrong transaction, you can visit or ask an Mpesa agent for help. They can assist you in recovering the money sent to a wrong number.

All that will be needed is a verification that you are the owner of the transaction/number and the message detailing the transaction. By providing identification, Safaricom is able to verify and make sure no impersonation has taken place.

The Mpesa agent will make a call to customer care who will initiate a reversal immediately.

How to Reverse Mpesa Transaction by Calling Customer Care

As soon as you realise you have made a wrong Mpesa transaction, you are advised to call customer care. They can be reached using the number 100.

You will be required to follow a few voice prompts and you will get in touch with an attendant from Safaricom who will take you through the reversal process.

After the necessary information has been given, you will receive an SMS initiating the reversal. Additionally, you can dial 234 and follow the prompts.

How to Reverse Mpesa Transaction with Safaricom Online

It is possible to initiate a reversal of an Mpesa transaction using the company’s official website. This can be done by following the procedure below:

  • Visit the Safaricom Website
  • Click the live chat tab that is found on the left-hand side of the homepage
  • A pop-up will appear giving you the necessary instruction.
  • You will be required to give information about yourself. The mobile number as well as your query.
  • After the information has been keyed in, you will get a response and your request will be worked on.

How to Reverse Mpesa Transaction Using Social Media Pages

The moment you realise you have made a wrong Mpesa transaction. You can contact any of the Safaricom’s social media pages and they will contact you immediately.

Twitter: @safaricom_care

Facebook: SafaricomPLC

Instagram: SafaricomPLC

The reversal of your Mpesa transaction may not take a long time. It is usually done 24 hours after it has happened.

However, there are instances where it may take more than 48 hours. The reversal process id delicate. Therefore, you need to be patient.

What Happens If the Recipient Has Used the Money?

People used to get away with it. However, things have changed for the better.

In case you are not successful with any of the above processes, it is advisable to take up the issue with the police as well as Safaricom. People have been jailed in the past for using funds not meant for them. It’s a tedious process but you will be able to get your cash as soon as the person is arrested or charged in court. 

Always check twice before you sign off on an Mpesa transaction to avoid all the unnecessary inconveniences.

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